Give people more than one way to start
Some customers will call, some will only ever type. Offering a call, a short form and a message option covers both without cluttering the page, as long as they all lead to the same place.
Doubling your traffic is expensive. Improving the percentage of visitors who make contact is mostly free, and it makes every future marketing dollar work harder.
Some customers will call, some will only ever type. Offering a call, a short form and a message option covers both without cluttering the page, as long as they all lead to the same place.
Say what happens next. 'We'll call you back within one business hour, no obligation' removes the fear of being pursued by a salesperson, which is a bigger objection than most owners realise.
Reviews and finished-job photos work hardest immediately before the form, not on a separate testimonials page nobody visits.
Oversized images are the usual culprit. A page that takes five seconds on a phone loses a meaningful share of visitors before it renders anything at all.
Key takeaways
More from the blog
A website can look professional and still fail to convert visitors. Here's what service businesses should look at first.
Read itThe small structural choices that quietly stop visitors from ever picking up the phone.
Read itOne is a page. The other is a process. Understanding the gap changes what you invest in.
Read itWell?
If you're serious about growing past word of mouth, I'd love to hear about your business.